shivashetty

On Blogging : Worth the bother ?

Why do I do this ? What is that observation that I think I can articulate better than anyone else can? Why should I get the podium and the gift of your attention today ? What makes my decade in the corporate world more special that most ? Was I a smarter observer ? OrContinue reading “On Blogging : Worth the bother ?”

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On Corporate Innovation

I was at a my company offsite recently and we were deep into discussing why it was imperative that we move away from offering just wage arbitrage as a USP and embrace ‘Innovation’ more aggressively. The audience was reminded that our competition was matching us on the price front and so ‘innovation’ was the ticketContinue reading “On Corporate Innovation”

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The damage bad managers can inflict is astounding

There is only so much good one noble person can do but there is no such upper limit to damage a bad actor can inflict. A good leader-manager can only make so much of a difference. But a bad one can just burn it all down. Entrepreneurs and CXOs need to be every vigilant of lettingContinue reading “The damage bad managers can inflict is astounding”

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Evolution of the Experience

Earlier in India, universally, customer service was shoddy. Out of 100 companies that served you, you could bet 90 just didn’t give a damn. Esp if it was not for a luxury product. Like just another random restaurant. a railway ticket. the phone company. Today, it’s 50-50. And I find this exciting. We have comeContinue reading “Evolution of the Experience”

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Defeating Indian Stretchable Time

There are two immutable rules when it comes to us Indians. More immutable than the presence of gravity or absence of privacy here. 1# Indians can NEVER turn up anywhere punctually. (except when they are delivering bad news. Then they are Early). The odds of an Indian showing up at the allotted hour are theContinue reading “Defeating Indian Stretchable Time”

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The BEST new life scorecard

In school everything we studied and examined for was marked out of 100. Every pointless subject i never used in real life. it was marked in a 0 to 100 scale. So many capable millions of people feeling they didn’t have the chops to make it in life because of some failure in a roomContinue reading “The BEST new life scorecard”

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India Files : ‘Chalta Hai’ Explained

Living as I have in India for the past 3 decades, I’ve noticed what a stigma failure is in an Asian culture. I suspect one of the reasons America so comprehensively dominates the cultural, economic and military space (piddly recession be damned) is it’s healthy relationship with failure. When a person or a corporation thereContinue reading “India Files : ‘Chalta Hai’ Explained”

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When Math is used to mislead

Oh joy. Another ‘About‘ section on another utterly mediocre company’s website boastfully reassuring me, it’s hopefully gullible reader, there is a ‘combined‘ work experience on 547 years in the senior management team. Really ? What are you ? A Borg Cube ? I have been on conference calls with 10 senior veteran participants who betweenContinue reading “When Math is used to mislead”

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Hacking the Service Code

‘Smart’ pundits who love climaxing to epigrams sometimes dub China the ‘world’s factory’ and India, it’s ‘back office’. Although I would contend this is an irritating reductionism masking an aversion to in-depth research or independent thinking or worse, both, the economic nom de plumes can be taken as a go-point for some mental base jumping.Continue reading “Hacking the Service Code”