Living as I have in India for the past 3 decades, I’ve noticed what a stigma failure is in an Asian culture. I suspect one of the reasons America so comprehensively dominates the cultural, economic and military space (piddly recession be damned) is it’s healthy relationship with failure. When a person or a corporation thereContinue reading “India Files : ‘Chalta Hai’ Explained”
Monthly Archives: April 2011
When Math is used to mislead
Oh joy. Another ‘About‘ section on another utterly mediocre company’s website boastfully reassuring me, it’s hopefully gullible reader, there is a ‘combined‘ work experience on 547 years in the senior management team. Really ? What are you ? A Borg Cube ? I have been on conference calls with 10 senior veteran participants who betweenContinue reading “When Math is used to mislead”
Hacking the Service Code
‘Smart’ pundits who love climaxing to epigrams sometimes dub China the ‘world’s factory’ and India, it’s ‘back office’. Although I would contend this is an irritating reductionism masking an aversion to in-depth research or independent thinking or worse, both, the economic nom de plumes can be taken as a go-point for some mental base jumping.Continue reading “Hacking the Service Code”
On Education : Teaching SocMedia Smartness
I am digging online to see if I can get a PDF copy of syllabi for students enrolling into 10th Std or above for the coming academic year. Just to get a chance to loudly laugh (and then silently weep)at the latest irrelevant detritus being thrown at kids like feces flung about in a crowdedContinue reading “On Education : Teaching SocMedia Smartness”
India through Naipaul’s eyes
Growing up like most Indians with a Congress Party sanctioned version of history (proving the old adage about how ‘history’ is a version decided by the winners) I realized, quite late in life, I really didn’t have the foggiest clue about what my India was all about. When you read Michel de Montaigne lament, “Nothing is so firmly believed as whatContinue reading “India through Naipaul’s eyes”
On The Most Precious Commodity today
We are sitting across a table. You were on your way to meet friends for a beer after work. You don’t hate me but don’t like me either. I am a genial stranger to you. Scenario#1 I am asking 100 rupees from you. How valuable is that to you ? Would you willingly pay itContinue reading “On The Most Precious Commodity today”
Make Complaining Painless for Customers
Feedback is called the Breakfast of Champions. How easy do you make it for your customer to give you feedback ? How easy is it for you to give feedback to your favorite brands ? If the process of giving feedback is onerous or exhausting, and your excuse is ‘Our business model is complicated andContinue reading “Make Complaining Painless for Customers”
Third Eye Observations 