Make Complaining Painless for Customers

Feedback is called the Breakfast of Champions. How easy do you make it for your customer to give you feedback ? How easy is it for you to give feedback to your favorite brands ? If the process of giving feedback is onerous or exhausting, and your excuse is ‘Our business model is complicated andContinue reading “Make Complaining Painless for Customers”

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Unsustainable Business Models

My one favourite place when in London is a Borders Bookstore.  I have spent many pleasant hours is their flagship store on Oxford Street. The third floor there has a Starbucks where you can, after you have vacuumed for your favourite books from the stores’ aisles below, ordered a latte, proceed to waste the dayContinue reading “Unsustainable Business Models”

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Book Review : Hitch-22

Today you are ‘Just Another Customer’ of Christopher Eric Hitchens’ memoir. Right off the bat I am going to come out and state that this is easily one of the smartest books I have read in the last few years. It is a rich nuanced book that will not disappoint. I suspect you will improveContinue reading “Book Review : Hitch-22”

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Year End Review : 2010

2010 has drawn to a close, the lists and best/worst awards are all being punctually distributed. I am going to add mine to the mix. 2010 was an awesome year and here is to 2011 making it look ‘meh’. Happy New Year. Here goes the totally gut based unscientifically selected winners …and added bonus for me:Continue reading “Year End Review : 2010”

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