For some services, SHORT is the new AWESOME.

London Heathrow Airport is an ode to modernity, technology and the jet age. It is enormous, a glorious city in itself a, proud proof to what men can build when they dream big. Today it is the world’s busiest airport by international passenger traffic. In the last 8 weeks I have travelled through it twice.Continue reading “For some services, SHORT is the new AWESOME.”

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Evolution of the Experience

Earlier in India, universally, customer service was shoddy. Out of 100 companies that served you, you could bet 90 just didn’t give a damn. Esp if it was not for a luxury product. Like just another random restaurant. a railway ticket. the phone company. Today, it’s 50-50. And I find this exciting. We have comeContinue reading “Evolution of the Experience”

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Defeating Indian Stretchable Time

There are two immutable rules when it comes to us Indians. More immutable than the presence of gravity or absence of privacy here. 1# Indians can NEVER turn up anywhere punctually. (except when they are delivering bad news. Then they are Early). The odds of an Indian showing up at the allotted hour are theContinue reading “Defeating Indian Stretchable Time”

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When Math is used to mislead

Oh joy. Another ‘About‘ section on another utterly mediocre company’s website boastfully reassuring me, it’s hopefully gullible reader, there is a ‘combined‘ work experience on 547 years in the senior management team. Really ? What are you ? A Borg Cube ? I have been on conference calls with 10 senior veteran participants who betweenContinue reading “When Math is used to mislead”

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On The Most Precious Commodity today

We are sitting across a table. You were on your way to meet friends for a beer after work. You don’t hate me but don’t like me either. I am a genial stranger to you. Scenario#1 I am asking 100 rupees from you. How valuable is that to you ? Would you willingly pay itContinue reading “On The Most Precious Commodity today”

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Year End Review : 2010

2010 has drawn to a close, the lists and best/worst awards are all being punctually distributed. I am going to add mine to the mix. 2010 was an awesome year and here is to 2011 making it look ‘meh’. Happy New Year. Here goes the totally gut based unscientifically selected winners …and added bonus for me:Continue reading “Year End Review : 2010”

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On Ambition and Busyness – Life Lessons from Video Games

This blog post is going to be about a video game, the career ladder, the Peter principle and Happiness research. And if you skip checking out the hyperlinks in this blog you are only eating the buns off this tasty burger. I am a gamer. And although I am now exclusively committed to my xbox, myContinue reading “On Ambition and Busyness – Life Lessons from Video Games”

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