Unsustainable Business Models

My one favourite place when in London is a Borders Bookstore.  I have spent many pleasant hours is their flagship store on Oxford Street. The third floor there has a Starbucks where you can, after you have vacuumed for your favourite books from the stores’ aisles below, ordered a latte, proceed to waste the dayContinue reading “Unsustainable Business Models”

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Medocrity is inevitable. Resistence is futile.

Or is it ? Why ARE most solvent companies mired in mediocrity ? Why do companies start in  a burst of creative big bang and then slowly atrophy? Microsoft. IBM. Xerox. Yahoo. GM. Is it Risk aversion ? A concept in psychology, economics, and finance, based on the behavior of humans whilst exposed to uncertainty,Continue reading “Medocrity is inevitable. Resistence is futile.”

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Trust Your Customer

I shop occasionally with Amazon and iTunes online but I am a Über-customer of Airtel, India’s communication behemoth. I have been with them over a decade and use pretty much every damn service they provide : Mobile Service. Broadband Service. BlackBerry Service. iPTV service. GPRS service. Landline service and two mobile numbers. They sell itContinue reading “Trust Your Customer”

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