July 2011 – Third Eye Observations

On Corporate Innovation

I was at a my company offsite recently and we were deep into discussing why it was imperative that we move away from offering just wage arbitrage as a USP and embrace ‘Innovation’ more aggressively. The audience was reminded that our competition was matching us on the price front and so ‘innovation’ was the ticketContinue reading “On Corporate Innovation”

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The damage bad managers can inflict is astounding

There is only so much good one noble person can do but there is no such upper limit to damage a bad actor can inflict. A good leader-manager can only make so much of a difference. But a bad one can just burn it all down. Entrepreneurs and CXOs need to be every vigilant of lettingContinue reading “The damage bad managers can inflict is astounding”

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Evolution of the Experience

Earlier in India, universally, customer service was shoddy. Out of 100 companies that served you, you could bet 90 just didn’t give a damn. Esp if it was not for a luxury product. Like just another random restaurant. a railway ticket. the phone company. Today, it’s 50-50. And I find this exciting. We have comeContinue reading “Evolution of the Experience”

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Defeating Indian Stretchable Time

There are two immutable rules when it comes to us Indians. More immutable than the presence of gravity or absence of privacy here. 1# Indians can NEVER turn up anywhere punctually. (except when they are delivering bad news. Then they are Early). The odds of an Indian showing up at the allotted hour are theContinue reading “Defeating Indian Stretchable Time”