November 2011 – Third Eye Observations

The likely connection between Profitability and Good Customer Service

ka-ching! : An imitation of the sound made by a cash register, used when someone’s action will result in more money. Wow! : In this context, the exhaled sound from a delighted customer walking away from the transaction. Usually precedes the Ka-Ching. So the greats (Amazon, Zappos, Apple, Southwest) easily manage both on the aboveContinue reading “The likely connection between Profitability and Good Customer Service”

Rate this:

Trust Your Staff

“We don’t trust you” That’s the subliminal message drilled every time you are groped by the guards at the mall entrance, DMRC metro stations, at the cinema halls and now much worse, at your workplace. A level headed alien could take out a calculator and with that ALONE demonstrate that from an odds angle, theContinue reading “Trust Your Staff”