Free. Cautionary tales abound about no mid-day meal of that nature exits both at mid-day or at other time in it, in relation to both the gastronomical experience or outside of it. But lately I have been thinking there must be some obligation from customers of FREE even if the seller does not explicitly makeContinue reading “Thoughts on Freemium”
Category Archives: Uncategorized
Tips for BPO interview candidates in India
Here is how you can crack this interview with me, that right now you are failing damn miserably: 1# Don’t EVER EVER start the interview saying “Hello Sir. Myself….” You do that and your already meager chances of being hired just got divided by 500 2# Don’t also ever start with your personal/family background.Continue reading “Tips for BPO interview candidates in India”
Trust Your Staff
“We don’t trust you” That’s the subliminal message drilled every time you are groped by the guards at the mall entrance, DMRC metro stations, at the cinema halls and now much worse, at your workplace. A level headed alien could take out a calculator and with that ALONE demonstrate that from an odds angle, theContinue reading “Trust Your Staff”
The Mindset of Great Firms
If you are the owner of a new pizza store and selling to the customers living in the community, what was your mindset before you opened it? How can I sell a pizza to people here and make a ton of money doing it ? mmmmmm, money. OR was it : Can I sell theContinue reading “The Mindset of Great Firms”
For some services, SHORT is the new AWESOME.
London Heathrow Airport is an ode to modernity, technology and the jet age. It is enormous, a glorious city in itself a, proud proof to what men can build when they dream big. Today it is the world’s busiest airport by international passenger traffic. In the last 8 weeks I have travelled through it twice.Continue reading “For some services, SHORT is the new AWESOME.”
On Blogging : Worth the bother ?
Why do I do this ? What is that observation that I think I can articulate better than anyone else can? Why should I get the podium and the gift of your attention today ? What makes my decade in the corporate world more special that most ? Was I a smarter observer ? OrContinue reading “On Blogging : Worth the bother ?”
Evolution of the Experience
Earlier in India, universally, customer service was shoddy. Out of 100 companies that served you, you could bet 90 just didn’t give a damn. Esp if it was not for a luxury product. Like just another random restaurant. a railway ticket. the phone company. Today, it’s 50-50. And I find this exciting. We have comeContinue reading “Evolution of the Experience”
Defeating Indian Stretchable Time
There are two immutable rules when it comes to us Indians. More immutable than the presence of gravity or absence of privacy here. 1# Indians can NEVER turn up anywhere punctually. (except when they are delivering bad news. Then they are Early). The odds of an Indian showing up at the allotted hour are theContinue reading “Defeating Indian Stretchable Time”
When Math is used to mislead
Oh joy. Another ‘About‘ section on another utterly mediocre company’s website boastfully reassuring me, it’s hopefully gullible reader, there is a ‘combined‘ work experience on 547 years in the senior management team. Really ? What are you ? A Borg Cube ? I have been on conference calls with 10 senior veteran participants who betweenContinue reading “When Math is used to mislead”
On The Most Precious Commodity today
We are sitting across a table. You were on your way to meet friends for a beer after work. You don’t hate me but don’t like me either. I am a genial stranger to you. Scenario#1 I am asking 100 rupees from you. How valuable is that to you ? Would you willingly pay itContinue reading “On The Most Precious Commodity today”
Third Eye Observations 