Corporate Anatomy Lesson for newbies.

Here is my incisive summary of the corporate life from my years in it. Target audience : nOObs/newbies joining the queue at the bottom of the corporate ladder. First they hire you for what you can do well with your HANDS. So learn the proprietary platforms of the client/company, teach your fingers to FLY overContinue reading “Corporate Anatomy Lesson for newbies.”

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Tips for BPO interview candidates in India

Here is how you can crack this interview with me, that right now you are failing damn miserably:   1# Don’t EVER EVER start the interview saying “Hello Sir. Myself….” You do that and your already meager chances of being hired just got divided by 500 2# Don’t also ever start with your personal/family background.Continue reading “Tips for BPO interview candidates in India”

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For some services, SHORT is the new AWESOME.

London Heathrow Airport is an ode to modernity, technology and the jet age. It is enormous, a glorious city in itself a, proud proof to what men can build when they dream big. Today it is the world’s busiest airport by international passenger traffic. In the last 8 weeks I have travelled through it twice.Continue reading “For some services, SHORT is the new AWESOME.”

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Evolution of the Experience

Earlier in India, universally, customer service was shoddy. Out of 100 companies that served you, you could bet 90 just didn’t give a damn. Esp if it was not for a luxury product. Like just another random restaurant. a railway ticket. the phone company. Today, it’s 50-50. And I find this exciting. We have comeContinue reading “Evolution of the Experience”

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Defeating Indian Stretchable Time

There are two immutable rules when it comes to us Indians. More immutable than the presence of gravity or absence of privacy here. 1# Indians can NEVER turn up anywhere punctually. (except when they are delivering bad news. Then they are Early). The odds of an Indian showing up at the allotted hour are theContinue reading “Defeating Indian Stretchable Time”

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When Math is used to mislead

Oh joy. Another ‘About‘ section on another utterly mediocre company’s website boastfully reassuring me, it’s hopefully gullible reader, there is a ‘combined‘ work experience on 547 years in the senior management team. Really ? What are you ? A Borg Cube ? I have been on conference calls with 10 senior veteran participants who betweenContinue reading “When Math is used to mislead”

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